Guest experience software for multi-location operators
Multi-location operators: turn this week's complaints into tomorrow's returning customers — without your guests telling anyone but you
Foyer is customer feedback software built for venues with a floor to run: stop bad reviews at the source, every day. Guests scan a location-specific QR code and report anonymously — no app, no account, no friction. AI triage sends every report to the person who can make it right in a single click, with a trace link so the guest can watch it get fixed.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
30-day money-back guarantee
Start on a paid plan. If resolved cases don't exceed last month in 30 days, full refund — no credit card hold, cancel anytime on monthly.
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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What the guest sees — report form and status updates only
Operator dashboard (staff only) — sites, cases and reporting
What the guest sees — report form and status updates only
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
Powered by
Foyer pricing, QR placards and accounts at a glance
From $79
per location, per month
Foyer is $79 per location per month. Pay yearly at $790 and get 2 months free, and pricing is graduated: each band of locations bills at its own lower rate through 49. 50 or more, talk to us.
Unlimited
custom QR placards
A placard for every restroom, entrance, lift, machine, pump and table — as many as you need, at no extra cost. Every scan opens a form carrying your own logo, not ours.
Unlimited
accounts
Admins, general managers, maintenance and front-of-house. Add everyone who can fix something without raising the bill.
A guest with a problem doesn't go looking for a manager. They put up with it, leave a bad review, and pick somewhere else next time.
They don't complain — they leave.
They do tell people — just not you: reviews, friends, group chats.
By the time you hear about it, it's public and permanent.
How the guest feedback loop works
Scan. Fixed. Seen.
The moment a guest sees the placard, they know someone is listening — and that they will get to watch the fix happen. Down the street, that same guest would be writing the public review instead. That closed loop is what guest feedback software is supposed to do and rarely does.
Scan
Phone camera, about 30 seconds. No app, no sign-in. The bar for telling you is now lower than the bar for a 1-star review.
Fixed
Routed the same minute to the person who can make it right — duty manager, engineer, housekeeping, the refrigeration contractor — not a shared inbox. AI triages the queue; your people confirm every call.
Seen
The guest's private link shows Received → Being looked at → Resolved. An apology is words. A fix they watched happen is why they come back.
This separates you from your competition. Most venues find out something was wrong from a review, days later, in public. Your guest gets a visible system, an instant acknowledgement, and proof it was received before they left — the difference between a place that says it cares and one that shows it.
Your branding
Your logo and colours on the guest report form — see exactly how it looks.
The guest report form is yours, not ours. Your logo sits at the top of every form a customer opens from a placard or QR code, and your brand colour carries through the whole app — the guest form, the trace link they follow, the operator dashboard, the case monitor and every emailed report your team receives. It reads as your venue asking, not a third-party survey. Pick a sample below, drop in your own logo, or set a colour and watch this whole page repaint in your brand.
Brand colour
Every accent on this page — buttons, links, highlights — follows the colour you choose, exactly the way your brand colour follows through the entire app: guest form, trace link, dashboard, case monitor and reports. Previews stay in your browser; nothing is uploaded. PNG or SVG with a transparent background works best.
Currently previewing
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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Auto-translate
Every guest gets served the same — whatever language they speak.
The guest form detects the language on their phone and translates itself. They describe the problem in their own words, in their own language, and Foyer translates every report into English inside the app — so your team reads one queue and nothing gets skipped because nobody on shift could read it.
What the guest sees
Español
El aire acondicionado no funciona en el comedor.
Tiếng Việt
Nhà vệ sinh nữ hết giấy.
العربية
المصعد في الطابق الثاني لا يعمل.
What your team sees
Translated · English
Air conditioning is not working in the dining room.
Translated · English
Women's restroom is out of paper.
Translated · English
The second-floor lift is out of service.
Every location, one screen
Run every location from one place — and send the case to whoever can make it right in two clicks.
Reports are scored and triaged by the AI Reviewer Agent, then a person confirms before dispatch. Turn on Instant AI Triage mode and validated reports go straight to the right role on shift, with emergencies and uncertain cases still held for a human.
- Click one: validate what the AI Reviewer Agent already sorted.
- Click two: send it to the GM, engineer or trade who can actually fix it.
- Or zero clicks: Instant AI Triage mode validates and dispatches the second a report lands.
- No shared inbox, no group chat, no walking the floor to find out.
Staff can open cases too, from walkthroughs and repairs — signed in, never anonymous, and treated exactly like guest reports.
Built around the job
Everyone signs in to their own dashboard — only their locations, only their issues.
Nobody scrolls past work that isn't theirs. Accounts are scoped by role, location and issue type, so the first thing each person sees is the shortest list of problems they can personally close.
Admin / owner
Every location, every issue type
The estate-wide view: which sites are slipping, what keeps coming back, where the risk and the cost are. Creates accounts and sets the routing rules everyone else inherits.
- All locations, all trades, full history
- Compliance and inspection status per site
- Sets who receives which issue type
General manager
Their location only
Opens to their building and nothing else. Their queue is the reports from their floor, waiting on their call — and admins can let trusted GMs validate reports for their own site.
- Only their site's cases and staff
- Their own resolution times and repeat issues
- Escalates upward in one click
Maintenance / trade
Their issue types, across assigned sites
A work list, not a feedback tool. Refrigeration sees refrigeration; housekeeping sees housekeeping. Each job arrives with the exact spot, photos and impact already attached.
- Filtered to the trades they cover
- Exact room, restroom, pump or machine
- Marks it fixed, with separate notes the guest can see
View the whole picture
Staff create cases inside the app — then they're treated exactly like guest reports, with a name attached from the start.
Foyer isn't only a guest channel. Signed-in staff open a case for what they find on walkthroughs, shift changes and repairs, and from that point it moves through the same queue, routing and resolution trail — just never anonymous. Guest reports and internal work compile into one lens on every location and how it actually performs.
Created in-app, by name
No QR, no anonymous path: a signed-in manager or tech opens a case with the same location, issue type and impact fields — and their name is on it from the first second.
- Manual entry from inside the app only
- Reporter identified from the start
- Same routing rules as guest reports
One combined record
Guest-reported and staff-reported cases sit side by side on the same location timeline, so you see the full story of a room, a restroom, a machine or a pump.
- Filter by source: guest or staff
- Repeat-issue detection across both
- Full history per location and asset
Performance per location
Because everything lands in one system, the numbers are real: how much work each site generates, how fast it closes, and which fixes aren't sticking.
- Volume and resolution time by site
- Workload by trade and issue type
- Sites trending better or worse month over month
Access everywhere
From the office, from home, on holiday — your guests still get taken care of.
Foyer is built for desktop and phone alike, so the same queue, the same case and the same one-tap actions are with you at your desk, on your couch or three time zones away. Email and text notifications mean no guest issue goes unseen.
Desktop
The full operator view for triage, trends and compliance — built for an admin running every location at once.
Mobile
The same dashboard, laid out for one hand. Validate, assign and close cases from the floor. Installs to the home screen and works offline.
Email notifications
A new case, escalation or overdue job lands in the inbox of the exact person who can fix it, with the details already attached.
Text notifications
High-impact issues go out by SMS, so nothing waits on someone opening a laptop.
Features
Each part of Foyer, explained on its own page.
Guest reporting, worked cases, inspection records, rollups, access control and exports — with the limits stated as plainly as the capabilities. See all features.
Anonymous guest reporting
Unlimited QR placards per location, printed from the app. Guests scan with the phone camera, describe the problem, add a photo if they want and stay anonymous.
Guest trace link
Received, being looked at, resolved. The guest follows their own report without an account and without leaving a name.
Location NPS and visit scores
One-tap visit scoring per location, with standard NPS banding and a response floor before a score is shown.
Case queue and dispatch
Every report becomes a worked case: queue by location, assignment, notes with photos, overdue warnings, notifications and a Monday digest for owners.
AI Reviewer Agent and Instant AI Triage
The Reviewer Agent filters junk and duplicates and proposes the owner for a human to confirm. Switch on Instant AI Triage and validated reports dispatch the second they arrive.
Inspections and compliance
Fire, health, food and facility checks per site with records, due dates and PDF exports for when an inspector asks.
Multi-location rollups
Compare sites on volume, response time and repeat issues, so you can see which location needs attention this week.
Roles and access control
Owners, admins, general managers, maintenance and front-of-house each see their own scope. Two-step verification, Face ID sign-in and a security event log included.
Your data, exportable
Backups you can download yourself, detailed reports as PDF, any report list as a spreadsheet, plus a read-only AI assistant connection.
Any phone, installs like an app
Installable to a home screen straight from the browser, works offline and wears your own logo and colours.
AI assistant integration
A Model Context Protocol server with read-only tools, connected once over OAuth and scoped to the signed-in account.
One complete platform
One plan, nothing held back — the whole guest feedback and operations stack.
Foyer is built with multi-location operators, for teams with a floor to run: guest reporting, dispatch, compliance and the numbers per site, in one subscription.
What your guests get
- Anonymous 30-second reports from unlimited QR placards — no app, no account, no sign-in.
- Your own logo and colours on the form they see, so it reads as your business.
- Auto-translate: they report in their language, your team reads yours, and status updates go back translated.
- A private trace link: Received → Being looked at → Resolved.
- A one-tap anonymous rating placard that builds your location NPS.
- Photos checked for safety and relevance before staff ever see them.
What your team gets
- One case queue across every location, with owners, due dates, SLA warnings and a Monday digest.
- AI Reviewer Agent triage, impact scoring and two-click dispatch — or Instant AI Triage mode for automatic dispatch on arrival.
- Multi-location rollups by site, region or brand: volume, resolution time and repeat issues.
- Inspections and compliance records per building, exportable as PDF for the inspector.
- Roles and access control, two-step verification, Face ID and a security event log.
- Your data: self-serve backups, PDF reports, spreadsheet exports and a read-only AI assistant integration.
- An AI assistant trained on your data alone, with a monthly allowance per location (500 credits per location per month).
Anonymous by design
Guests tell you the truth when telling you costs them nothing — no account, no name, no awkward conversation.
Survey-first platforms reach the guest after the visit through a receipt, loyalty or email link tied to who they are. That filter is why you only hear from the loudest one percent. Foyer's form refuses personal information on purpose: nothing to log in to, nothing to store, nothing to be embarrassed about — and no guest identity in your systems for a privacy team to worry about.
No account, no name
Scan and type. There's no sign-in wall, no email capture, and the form rejects personal details — so the guest with the real complaint actually files it.
Named feedback filters honesty
Identity-linked surveys get politeness. Anonymity gets the broken machine, the restroom that's been out for a week, and the shift nobody wants to name.
Still closes the loop
Anonymous doesn't mean silent: the guest keeps a private trace link showing Received → Being looked at → Resolved. No identity required to watch you fix it.
Want the detail? Read how anonymous reporting works.
Set up for your kind of venue
The same 30-second report. Your industry's workflow.
What changes per industry is where the placards go, who picks the report up, and which compliance checks you have to prove. Categories, routing and inspection types arrive preset for each one.
Why guests trust you more
Your competitor sends a survey next week. You've already acknowledged the guest and put the right person on it.
Guests don't judge you on how much you say you care — they judge you on whether anyone actually responded. Foyer routes every report to the right person with a timestamp, so nothing quietly disappears.
Everywhere else
- A comment card in a box nobody opens.
- An emailed survey days after they left.
- “Thanks for your feedback” — and silence.
- The guest never learns whether anything changed.
- So they say it publicly instead, one star at a time.
With Foyer
- Reported in 30 seconds, from the exact source of the problem.
- Acknowledged instantly — the guest sees it was received.
- Routed straight to the person who can fix it.
- Status moves to Being looked at, then Resolved, optionally with what was done.
- The guest leaves having watched you take it seriously.
The offer
Here's everything you get
- Unlimited QR placards for every restroom, entrance, lift, corridor, queue, table and back-of-house area — designed and printed from the app
- The live case queue: review, dispatch by trade or role, full history on every case
- The AI Reviewer Agent — confirm with one click, or switch on Instant AI Triage and let validated reports dispatch themselves — plus auto-translation on the guest form
- The guest trace link — your “we fixed it” moment, automated
- Location NPS built from one-tap visit scores
- Compliance tracker: fire, health, food and facility inspections per location, with PDF exports for the inspector
- Multi-location rollups: volume, resolution time and repeat issues per site, region or brand
One placard changes what a bad shift costs you.
Pricing
Priced per location. Unlimited users, unlimited placards, no onboarding fee.
The complete guest feedback system
Foyer
hotels · restaurants · apartments · gyms · self-storage · gas & convenience · retail
$79/location/mo
or $790/location/yr — 2 months free, about $66 a month
- Unlimited users, admins and unlimited custom QR placards
- AI Reviewer Agent with human confirmation, or optional Instant AI Triage mode
- Location NPS and sentiment score, inspections and compliance records, PDF exports
- Roles and access control, two-step verification, self-serve backups and exports
- Guest trace link, your own logo on the guest report form, all 8 industry presets
- AI assistant integration (MCP server, read-only) and auto-translation
- AI assistant included, with a monthly allowance per location (500 credits per location per month)
Next: pick your location count at checkout — placards and category presets are set up on day one.
See the full rate tableGraduated: locations 1–9 $79 · 10–24 $63 · 25–49 $49 per location/mo. 50 or more locations, talk to us.
One unresolved bad review costs more in lost bookings than a year of Foyer at one location.
- Never per user, never per placard — unlimited on every plan, forever
- No onboarding fees — most tools in this space charge thousands to start
- No contract. Cancel any time. Month to month, or 2 months free paid yearly
- Backed by a 30-day guarantee: 30 days in, if your team isn't resolving more, you can walk away
The value math
Nobody else sells the whole stack — so you buy a third of it, three times.
Guest feedback & survey tools
Surveys after the visit. No live work orders, no dispatch, and no fix-it loop back to the guest.
Reviews & reputation platforms
They manage the damage once it's already public. Foyer is the complaint that never becomes a review.
Work-order software (CMMS)
Staff-only, and priced per user — nothing faces the guest, and every account you add costs more.
Inspection & audit apps
Checklists your team runs on itself. No guest input, no case lifecycle, no resolution trail.
Feedback terminals & kiosks
A smiley-face score. It can't tell you which restroom, pump or machine is broken — or route anyone to fix it.
QR survey builders
Forms and dashboards with no workflow behind the form, and no way to close the loop.
Foyer · one subscription
Guest reporting, dispatch, compliance and the numbers per site in one place — with unlimited accounts, unlimited custom QR placards, the AI Reviewer Agent, auto-translation, the guest trace link, your location NPS, and your own logo on the guest report form. One flat price per location.
Work-order software charges per user, which taxes exactly what you want — a manager at every location, maintenance accounts scoped by trade. Foyer never does: unlimited accounts, forever.
Where this ends up
What it looks like when your locations outperform
You scale quality without scaling your hours
You walk into any location knowing the queue already caught what you would have missed. You stop holding every open issue in your head, and you stop being the only person who knows what got fixed. That's the reputation you build as an operator: locations that run right whether or not you're standing in them.
Your brand or franchisor notices
Review scores rise across the estate because problems get closed the same shift instead of turning into public complaints. When your brand, franchisor or ownership group compares locations, yours are the ones outperforming — and you have the case history to show why.
FAQ
Every plan comes with a 30-day guarantee. You start on a paid plan and you're live day one, and if your team isn't resolving more guest problems in the first 30 days than the month before, you tell us and we refund what you paid.
The 30-day resolved-more guarantee
Run Foyer for 30 days. If your team doesn't resolve more guest problems than the month before, email us before day 31 and we refund what you paid.
You keep your data and exports. No clawback, no onboarding fee to recover, nothing to uninstall — placards print from the app.
Put the placards up this week and see what your guests have been holding back
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.