Anonymous stays anonymous
The link is tied to the report, not to a person. There is no name to store and no login to forget. The email box is optional, for a guest who would rather be told once when it's resolved.
Guest experience · Guest trace link
Most complaints are not written because somebody wants a refund. They are written because nobody believes anything happened. The trace link answers that: a private status page for one report, no account, no name, showing received, being looked at and resolved as the case moves.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Included on every Foyer plan · 30-day money-back guarantee
Guest tracking link
Report received
Table 14 · 20:14
Being looked at by our team
Resolved
20:23
The status link the guest keeps: received, being looked at, resolved
How it works
When the report is submitted the guest is handed a link to that one report. Nothing else is exposed and nothing needs to be created.
Received when it lands, being looked at once it is sent to the team there, resolved when the work is done and closed.
When a case is closed the resolution can be shared on the link, so the guest sees what was actually done rather than a silent green tick.
What you get
The link is tied to the report, not to a person. There is no name to store and no login to forget. The email box is optional, for a guest who would rather be told once when it's resolved.
The page shows the state of that single report. It never exposes your queue, your other locations, staff names or internal notes you have not chosen to share.
A guest who can see the problem being worked has a reason to wait. The link is the difference between a complaint you fixed and a public one you cannot.
In your kind of venue
A guest who reports something on arrival can see it handled before checkout, which is when the review gets written.
Diners see the kitchen or floor issue acknowledged the same evening instead of assuming nobody read it.
Residents stop chasing the office for updates, because the update is on a page they already have.
Members see the equipment fault move from reported to fixed, which is most of what they wanted.
Tenants at an unstaffed site get confirmation somebody is dealing with the gate or the light.
A customer who reported the restroom can see it was handled before they decide whether to stop there again.
Shoppers get an acknowledgement from the brand, not silence from one store.
Read the full write-up for your industry.
Questions
No. The link is handed over at the end of the form and works on its own. A guest who would rather be told can also leave an email address for one message when it's resolved — nothing requires it, and your team never sees the address.
No. The page shows the report's status and any resolution note you choose to share. Internal notes, staff names and other cases are never exposed.
Nothing breaks — the case is still worked. Anonymous reporting means there is no account to recover, which is the trade for asking nothing of the guest.
Guest experience
Unlimited QR placards per location, printed from the app. Guests scan with the phone camera, describe the problem, add a photo if they want and stay anonymous.
Guest experience
One-tap visit scoring per location, with standard NPS banding and every score shown with the number of ratings behind it.
Guest experience
Report placards for every place that needs one, a visit rating card for the way out, codes down to a single fixture, your own artwork and your mark in the QR code — and codes an admin can rotate.
Guest experience
Your own discount codes, handed to guests when they file a report, when it is resolved or after they rate the visit — never invented by Foyer, never tied to a score.
See what it costs on the pricing page, or go back to all features.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.