Guest experience · Location NPS and visit scores

A score built from what guests said, not from a survey nobody answered.

Foyer scores the visit at the moment it happened. A one-tap placard collects the rating and the result is banded the standard NPS way per location — with a response floor so a single grumpy Tuesday never becomes a headline number.

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How was your visit?

Table 14 · Elmwood Kitchen & Bar

You just visited

Elmwood Kitchen & Bar

How likely are you to recommend us to a friend?

Not at allExtremely

Send

Anonymous. One tap, and that is the whole thing.

Visit scores, per location

How it works

From the moment it happens to the moment it is fixed

A one-tap score, in the moment

The scoring placard asks one question and takes one tap, while the visit is still happening rather than three days later in an inbox.

Banded per location

Promoters, passives and detractors the standard way, per site, so two locations can be compared without arguing about method.

A floor before a number

No score is shown until a location has enough responses to mean something. Below the floor you see the responses, not a misleading average.

What you get

Location NPS and visit scores, in detail

Trends, not a single snapshot

Scores are tracked over time per location, so you can see whether last month's fix held and which sites are drifting.

Tied to the cases behind it

A falling score at one site sits next to the reports that caused it, so the number always has a reason attached.

No survey fatigue

Nothing is emailed and nobody is chased. Guests who want to score you can, in one tap, from a placard they were standing next to anyway.

In your kind of venue

What this looks like where you work

Hotels and resorts

Score the stay by property and compare houses without waiting for the quarterly guest survey.

Restaurants and multi-unit food

Per-site scores show which kitchen or which shift pattern is dragging the brand down.

Apartments and multifamily

Resident scores per community become a renewal signal you can act on before the lease ends.

Gyms and fitness studios

Member scores per club, tracked monthly, are an early warning on churn.

Self-storage

Even unstaffed sites accumulate a score, which is often the only voice-of-customer signal they had.

Gas and convenience

Forecourt and restroom scores per site, where the restroom is frequently the whole decision.

Retail and multi-store chains

Store-level scores let head office rank the estate on something guests actually said.

Read the full write-up for your industry.

Questions

What operators ask about location nps and visit scores

Is this a real NPS?

Yes — promoters, passives and detractors are banded the standard way so the number is comparable to what you already report. It comes from placard taps, not from a written report being judged.

Why is a location showing no score?

It has not reached the response floor yet. Below the floor the individual responses are shown but no score, because a handful of taps is not a measurement.

Do we have to send surveys?

No. Scoring is a placard tap and a by-product of reports guests were already filing.

Guest experience