Guest experience · Anonymous guest reporting
Foyer's starting point. A QR placard wherever problems happen — restrooms, entrances, lifts, corridors, queues, seating, back-of-house. A guest scans with the phone camera, takes about thirty seconds, installs nothing and signs in to nothing, and the report arrives already knowing which site and which area it came from.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Included on every Foyer plan · 30-day money-back guarantee
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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What the guest sees — report form and status updates only
How it works
A restroom that needs attention, a spill nobody cleared, a machine out of order, a room that is too warm. Instead of hunting for a manager, they are standing next to a placard.
The phone camera opens the form. No app store, no sign-in, no email address. They pick the kind of problem, add a sentence and can attach a photo.
Site and area come from the code on the placard, so nobody types a location and nobody mistypes one. A report cannot land pointing at the wrong building.
Assignment, notes, due dates and history in the shared case queue — and the guest's own link starts showing progress.
What you get
Placards are generated in the app and printed on ordinary paper or card, as many as each location needs. They are never rationed by cost, so you can put one in every place a guest might be standing when something goes wrong.
The guest form is the one door into Foyer that needs no sign-in, and a photograph is the one field that cannot be blanked — the picture is the content. Every image is checked for two things before a colleague can see it: is it safe to put in front of staff, and is it about the place the report concerns rather than a selfie. A check that fails refuses the photo instead of passing it through.
Guests write in whatever language they think in. Foyer translates the report so your team reads it in theirs, and keeps the original text alongside so nothing is lost in the retelling.
Each scan can be spent once, so pressing back does not file the same complaint three times. Scanning the placard again is the reset — something a person standing in front of it can do and a bored browser cannot.
In your kind of venue
Placards in guest corridors, lifts, pool areas, gyms and public restrooms catch the problem before it becomes a line in a review about the whole stay.
Table and restroom placards let a guest say the table was never cleared while they are still sitting at it, not two days later on a review site.
Residents report a broken laundry machine, a lift out of service or a lighting problem in a shared corridor without waiting for the office to open.
A member reports the machine out of order or the shower that runs cold at the moment they meet it, from the floor.
Placards at gates, lifts and corridors turn an unstaffed site into one that still tells you when the gate sticks or a light is out.
Forecourt and restroom placards report the pump, the card reader or the restroom without the customer needing to find the one person on shift.
Fitting rooms, checkouts and restrooms all report to head office with the store already attached.
Read the full write-up for your industry.
Questions
No. The placard is a QR code they scan with the phone camera. It opens a short web form, takes about thirty seconds and stores no guest identity.
Each placard code is tied to one place: a specific restroom, entrance, corridor, machine or counter. Because the code carries the site and the area, the report arrives complete.
Each scan can be spent once, and the AI Reviewer Agent filters junk and duplicates before anything reaches your team.
Unlimited, on every plan, at every location. You print them yourself from the app.
Guest experience
Received, being looked at, resolved. The guest follows their own report without an account and without leaving a name.
Guest experience
One-tap visit scoring per location, with standard NPS banding and a response floor before a score is shown.
Running the operation
Every report becomes a worked case: queue by location, assignment, notes with photos, overdue warnings, notifications and a Monday digest for owners.
Running the operation
The Reviewer Agent filters junk and duplicates and proposes the owner for a human to confirm. Switch on Instant AI Triage and validated reports dispatch the second they arrive.
See what it costs on the pricing page, or go back to all features.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.