One queue, every location
Filter to one site or look at the whole estate: open cases, their impact, how long they have been open and which are oldest.
Running the operation · Case queue and dispatch
Every report becomes a case somebody owns.
A complaint in a group chat is not a task. In Foyer each report is a case with a place, an impact, notes and a history — queued by location, rolled up across the estate, and clear about how long each one has been open.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Included on every Foyer plan · 30-day money-back guarantee
HomeCase monitorLocation infoComplianceActive users
DDNeeds review21In progress57Resolved70Suspected spam0Rejected764
Every location, one queue — 21 reports awaiting review across 6 stores.
HIGH IMPACTRestroomPENDING REVIEW
7:29 AMMen's restroom is out of soap and paper towels
Restroom · Grandview Kitchen Downtown · Guest: Anonymous
Reject→ Manager on duty · Grandview
MEDIUM IMPACTEquipmentPENDING REVIEW
7:25 AMSoda fountain is flat on every line
Beverage station · Capitol Grill Riverside · Guest: Anonymous
Reject→ Facilities · Capitol
MEDIUM IMPACTFood / OrderPENDING REVIEW
7:11 AMFood came out cold and the order was missing a side
Table 22 · Riverside Taproom · Guest: Anonymous
Reject→ Kitchen lead · Riverside
The shared case queue your managers work from
How it works
From the moment it happens to the moment it is fixed
- 1
It lands in the queue
Already tagged with the site and the area, so nobody triages a location out of a vague sentence.
- 2
It reaches the right people
Sent to the location and to whoever follows that issue type there, by email, text or web push. Anyone else can be @-named into the case.
- 3
Work is recorded on it
Notes, photos of what was done, status changes and timestamps — a history you can show a regulator, an owner or an angry guest.
- 4
Waiting is not silent
The overview shows how long everything has been waiting, the AI assistant can list the cases open too long for their impact, and the Monday digest names the oldest still waiting.
What you get
Case queue and dispatch, in detail
Notifications that reach the shift
Whoever follows that issue type at that location is told when a case is sent to them — by email, text or web push.
The Monday digest
Every admin gets a weekly summary: what came in, what was closed, what is still open and which sites need attention.
History that survives staff turnover
The case carries its own record, so the reason something was replaced is still there after the manager who replaced it has left.
In your kind of venue
What this looks like where you work
Hotels and resorts
Housekeeping, engineering and front desk work one queue per property, with the group view for the owner.
Restaurants and multi-unit food
The duty manager sees the site's open cases on the phone behind the pass, not in a group chat scroll.
Apartments and multifamily
Resident reports and maintenance work orders share a queue with a paper trail per unit or common area.
Gyms and fitness studios
Equipment faults go to whoever handles kit, and repeat reports of one fault fold into the open job.
Self-storage
Regional managers cover unstaffed sites from one list instead of a monthly drive-round.
Gas and convenience
Pumps, readers and restrooms all become tracked cases rather than notes on a clipboard.
Retail and multi-store chains
Head office sees every store's open cases and which ones repeat month after month.
Read the full write-up for your industry.
Questions
What operators ask about case queue and dispatch
Who hears about a new case?
Whoever follows that issue type at that location, by email, text or web push — so it reaches the team, not one person who might be off that day. Anyone else can be @-named in.
How do we see what is running late?
Cases have no due dates or SLA timers. Each shows how long it has been open, and the AI assistant can list the ones open too long for their impact, so a blocked exit is not lost behind a scuffed wall.
Do managers need to sit at a desk?
No. The queue is built for a phone on the floor, and installs to the home screen like an app.
Next
Guest experience
Anonymous guest reporting
Unlimited QR placards per location, printed from the app. Guests scan with the phone camera, describe the problem, add a photo if they want and stay anonymous.
Guest experience
Guest trace link
Received, being looked at, resolved. The guest follows their own report without an account and without leaving a name.
Guest experience
Location NPS and visit scores
One-tap visit scoring per location, with standard NPS banding and every score shown with the number of ratings behind it.
Guest experience
Placards and your own design
Report placards for every place that needs one, a visit rating card for the way out, codes down to a single fixture, your own artwork and your mark in the QR code — and codes an admin can rotate.
See what it costs on the pricing page, or go back to all features.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.