One queue, every location
Filter to one site or look at the whole estate: open cases, who owns them, how long they have been open and what is overdue.
Running the operation · Case queue and dispatch
Every report becomes a case somebody owns.
A complaint in a group chat is not a task. In Foyer each report is a case with an owner, a due date, notes and a history — queued by location, rolled up across the estate, and loud about anything that is running late.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Included on every Foyer plan · 30-day money-back guarantee
HomeCase monitorLocation infoActive users
DDNeeds review21In progress57Resolved70Suspected spam0Same fault38Rejected764
Every location, one queue — 21 reports awaiting review across 6 stores.
HIGH IMPACTRestroomPENDING REVIEW
7:29 AMMen's restroom is out of soap and paper towels
Restroom · Grandview Kitchen Downtown · Guest: Anonymous
Reject→ Manager on duty · Grandview
MEDIUM IMPACTEquipmentPENDING REVIEW
7:25 AMSoda fountain is flat on every line
Beverage station · Capitol Grill Riverside · Guest: Anonymous
Reject→ Facilities · Capitol
MEDIUM IMPACTFood / OrderPENDING REVIEW
7:11 AMFood came out cold and the order was missing a side
Table 22 · Riverside Taproom · Guest: Anonymous
Reject→ Kitchen lead · Riverside
The shared case queue your managers work from
How it works
From the moment it happens to the moment it is fixed
- 1
It lands in the queue
Already tagged with the site and the area, so nobody triages a location out of a vague sentence.
- 2
Somebody owns it
Assigned to a role or a person, with a due date. An unassigned case is visible as exactly that rather than quietly forgotten.
- 3
Work is recorded on it
Notes, photos of what was done, status changes and timestamps — a history you can show a regulator, an owner or an angry guest.
- 4
Late is not silent
Overdue cases are flagged, notified and rolled into the Monday digest owners get by email.
What you get
Case queue and dispatch, in detail
Notifications that reach the shift
The person on duty is told when something is assigned to them, and again if it is about to run late.
The Monday digest
Owners and above get a weekly summary: what came in, what was closed, what is still open and which sites need attention.
History that survives staff turnover
The case carries its own record, so the reason something was replaced is still there after the manager who replaced it has left.
In your kind of venue
What this looks like where you work
Hotels and resorts
Housekeeping, engineering and front desk work one queue per property, with the group view for the owner.
Restaurants and multi-unit food
The duty manager sees the site's open cases on the phone behind the pass, not in a group chat scroll.
Apartments and multifamily
Resident reports and maintenance work orders share a queue with due dates and a paper trail per unit or common area.
Gyms and fitness studios
Equipment faults are assigned to whoever handles kit, with overdue warnings before a member notices twice.
Self-storage
Regional managers cover unstaffed sites from one list instead of a monthly drive-round.
Gas and convenience
Pumps, readers and restrooms all become cases with owners rather than notes on a clipboard.
Retail and multi-store chains
Head office sees every store's open cases and which ones repeat month after month.
Read the full write-up for your industry.
Questions
What operators ask about case queue and dispatch
Can a case be assigned to a role rather than a person?
Yes. Assigning to maintenance or front-of-house reaches whoever is on shift, which matters more than naming an individual who might be off that day.
What counts as overdue?
The due date on the case. Due dates can differ by kind of problem, so a blocked exit and a scuffed wall are not held to the same clock.
Do managers need to sit at a desk?
No. The queue is built for a phone on the floor, and installs to the home screen like an app.
Next
Guest experience
Anonymous guest reporting
Unlimited QR placards per location, printed from the app. Guests scan with the phone camera, describe the problem, add a photo if they want and stay anonymous.
Guest experience
Guest trace link
Received, being looked at, resolved. The guest follows their own report without an account and without leaving a name.
Guest experience
Location NPS and visit scores
One-tap visit scoring per location, with standard NPS banding and a response floor before a score is shown.
Running the operation
AI Reviewer Agent and Instant AI Triage
The Reviewer Agent filters junk and duplicates and proposes the owner for a human to confirm. Switch on Instant AI Triage and validated reports dispatch the second they arrive.
See what it costs on the pricing page, or go back to all features.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.