You choose how much it decides
The mode is a switch per account, so a group can start with human confirmation and move to instant dispatch once it trusts the routing.
Running the operation · AI Reviewer Agent and Instant AI Triage
Two AI modes: one that proposes, one that dispatches.
By default the AI Reviewer Agent does the reading and a person does the deciding: it scores and tags each report, filters junk and duplicates, and proposes who should own it for a human to confirm. Turn on Instant AI Triage mode and validated reports go straight to the right role on shift, with emergencies and uncertain cases still held for a human.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Included on every Foyer plan · 30-day money-back guarantee
HomeCase monitorLocation infoActive users
DDNeeds review21In progress57Resolved70Suspected spam0Same fault38Rejected764
Every location, one queue — 21 reports awaiting review across 6 stores.
HIGH IMPACTRestroomPENDING REVIEW
7:29 AMMen's restroom is out of soap and paper towels
Restroom · Grandview Kitchen Downtown · Guest: Anonymous
Reject→ Manager on duty · Grandview
MEDIUM IMPACTEquipmentPENDING REVIEW
7:25 AMSoda fountain is flat on every line
Beverage station · Capitol Grill Riverside · Guest: Anonymous
Reject→ Facilities · Capitol
MEDIUM IMPACTFood / OrderPENDING REVIEW
7:11 AMFood came out cold and the order was missing a side
Table 22 · Riverside Taproom · Guest: Anonymous
Reject→ Kitchen lead · Riverside
The shared case queue your managers work from
How it works
From the moment it happens to the moment it is fixed
- 1
The report is read and scored
Severity, category and the area involved, plus a check against recent reports so the same spill is not opened four times.
- 2
Junk and duplicates are filtered
Test scans, nonsense and repeats are held back from the queue, with the original text kept so you can check the judgement.
- 3
An owner is proposed
In the default mode the case waits with a suggested owner and priority, and a person confirms before anybody is dispatched.
- 4
Or it dispatches itself
With Instant AI Triage on, a validated report goes to the right role on shift immediately. Emergencies and anything the agent is unsure about are still routed to a human first.
What you get
AI Reviewer Agent and Instant AI Triage, in detail
It never hides the original
Every report keeps its original wording next to the AI's tags and score, so a manager can always see what the guest actually said.
Emergencies stay human
Blocked exits, safety hazards and anything scored as urgent are surfaced to a person regardless of mode.
Included in the plan
AI usage comes with an allowance of 500 credits per location per month. There is no separate AI add-on to buy.
In your kind of venue
What this looks like where you work
Hotels and resorts
Overnight reports are triaged without waking a duty manager for a light bulb.
Restaurants and multi-unit food
Service-hour reports reach the floor manager in seconds instead of after the rush.
Apartments and multifamily
Repeat reports about the same lift are recognised as one issue, not five tickets.
Gyms and fitness studios
Unstaffed hours still produce a dispatched case for whoever opens next.
Self-storage
Sites with no one on them get routing that does not depend on a person reading the queue.
Gas and convenience
One person on shift is not also the triage desk — the report finds the right owner itself.
Retail and multi-store chains
Head office sees clean, categorised volume rather than raw text from hundreds of stores.
Read the full write-up for your industry.
Questions
What operators ask about ai reviewer agent and instant ai triage
Which mode is on by default?
The AI Reviewer Agent, with human confirmation before dispatch. Instant AI Triage is opt-in.
What happens if the AI gets it wrong?
Anything it filters or tags can be reviewed, reopened and reassigned, and the original guest wording is always kept alongside its judgement.
Is AI usage metered?
Each location includes an allowance of 500 credits per month, which covers normal reporting volume.
Next
Guest experience
Anonymous guest reporting
Unlimited QR placards per location, printed from the app. Guests scan with the phone camera, describe the problem, add a photo if they want and stay anonymous.
Guest experience
Guest trace link
Received, being looked at, resolved. The guest follows their own report without an account and without leaving a name.
Guest experience
Location NPS and visit scores
One-tap visit scoring per location, with standard NPS banding and a response floor before a score is shown.
Running the operation
Case queue and dispatch
Every report becomes a worked case: queue by location, assignment, notes with photos, overdue warnings, notifications and a Monday digest for owners.
See what it costs on the pricing page, or go back to all features.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.