You choose how much it decides
One setting for the whole account, chosen by its admin: One-step, Two-step, or off so a person confirms every report by hand.
Running the operation · AI triage: One-step and Two-step
Two AI modes: one that never rejects, one that also bins junk.
By default AI triage does the first read: the AI Reviewer Agent reads each report as it arrives and sends the ones it is very sure are genuine straight to the people who handle that issue there, folding plain repeats into the open job. With One-step, anything unsure waits in Needs review; with Two-step, the agent takes a closer look first, releasing what is real and binning clear junk with its reason, and only what is still unclear reaches a person. Emergencies always stay in review.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Included on every Foyer plan · 30-day money-back guarantee
HomeCase monitorLocation infoComplianceActive users
DDNeeds review21In progress57Resolved70Suspected spam0Rejected764
Every location, one queue — 21 reports awaiting review across 6 stores.
HIGH IMPACTRestroomPENDING REVIEW
7:29 AMMen's restroom is out of soap and paper towels
Restroom · Grandview Kitchen Downtown · Guest: Anonymous
Reject→ Manager on duty · Grandview
MEDIUM IMPACTEquipmentPENDING REVIEW
7:25 AMSoda fountain is flat on every line
Beverage station · Capitol Grill Riverside · Guest: Anonymous
Reject→ Facilities · Capitol
MEDIUM IMPACTFood / OrderPENDING REVIEW
7:11 AMFood came out cold and the order was missing a side
Table 22 · Riverside Taproom · Guest: Anonymous
Reject→ Kitchen lead · Riverside
The shared case queue your managers work from
How it works
From the moment it happens to the moment it is fixed
- 1
The report is read
Is it genuine, and is it the same fault as a job already open there? That second question is why the same spill is not opened four times.
- 2
Spam and repeats are handled
A spam filter turns away what no person typed and flags what looks like spam; plain repeats fold into the open job; on Two-step, clear junk is binned with its reason.
- 3
Clear-cut reports dispatch themselves
A report the AI is very sure is genuine goes straight to the people who handle that issue at that location, with nobody pressing a button.
- 4
Unsure reports get a second look
With One-step, anything the AI is unsure about waits in Needs review. With Two-step, the AI Reviewer Agent takes a closer look first and only what is still unclear reaches a person. Emergencies always stay in review.
What you get
AI triage: One-step and Two-step, in detail
It never hides the original
Every report keeps its original wording, and every decision the agent makes is in the case history under its name, so a manager can always see what the guest actually said.
Emergencies stay human
Every report filed as an emergency waits in Needs review for a person, whatever the mode.
Included in the plan
AI usage comes with an allowance of 500 AI tokens per active location per month, and One-step triage uses none of it. AI is included, not a separate add-on.
In your kind of venue
What this looks like where you work
Hotels and resorts
Overnight reports are triaged without waking a duty manager for a light bulb.
Restaurants and multi-unit food
Service-hour reports reach the floor manager in seconds instead of after the rush.
Apartments and multifamily
Repeat reports about the same elevator are recognized as one issue, not five tickets.
Gyms and fitness studios
Unstaffed hours still produce a dispatched case for whoever opens next.
Self-storage
Sites with no one on them get routing that does not depend on a person reading the queue.
Gas and convenience
One person on shift is not also the triage desk — the report finds the right people itself.
Retail and multi-store chains
Head office sees clean, categorized volume rather than raw text from hundreds of stores.
Read the full write-up for your industry.
Questions
What operators ask about ai triage: one-step and two-step
Which mode is on by default?
One-step AI triage. Two-step, or Off so a person confirms every report, is one setting away for the account's admin.
What happens if the AI gets it wrong?
Every decision it makes is in the case history under its name, a rejected report can be reopened, and the original guest wording is always kept alongside its judgment.
Is AI usage metered?
Each active location includes 500 AI tokens a month. One-step triage and translations never use them; Two-step reviews, photo checks and assistant questions do.
Next
Guest experience
Anonymous guest reporting
Unlimited QR placards per location, printed from the app. Guests scan with the phone camera, describe the problem, add a photo if they want and stay anonymous.
Guest experience
Guest trace link
Received, being looked at, resolved. The guest follows their own report without an account and without leaving a name.
Guest experience
Location NPS and visit scores
One-tap visit scoring per location, with standard NPS banding and every score shown with the number of ratings behind it.
Guest experience
Placards and your own design
Report placards for every place that needs one, a visit rating card for the way out, codes down to a single fixture, your own artwork and your mark in the QR code — and codes an admin can rotate.
See what it costs on the pricing page, or go back to all features.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.